|
Claims
Form
Download and complete the customer portion of
Form 1000, Domestic Claim or Registered Mail Inquiry and
take to any Post Office, or request a copy and complete
it at the Post Office.
Claims
Form, PS Form 1000, Domestic Claim or Registered
Mail Inquiry.
Evidence
of Insurance
Submit evidence that Insured Mail, Collect on
Delivery (COD), Registered Mail™, or Express Mail®
was purchased for the mailed package.
- For
insurance purchased at a Post Office or through a
rural carrier, you will need the original mailing
receipt that you were given at the time of mailing.
This can be a sales receipt or a postmarked Insured
Mail, Registered Mail, or COD receipt.
- For
insurance purchased online you will need a computer
printout from the web-based application where the
label was printed and insurance was purchased. The
printout must clearly identify all of the following
information:
- Delivery
Confirmation™ or Signature Confirmation™
number of the insured item
- Total
Postage Paid
- Origin
ZIP Code™
- Declared
Value
- Insurance
Fee Paid
- Declared
Mailing Date
- Delivery
ZIP Code
For
example, in Click-N-Ship® a copy of the Online
Label Record or of the Shipping History Details page
provides evidence of insurance.
- For a
detailed list of acceptable evidence check the
General
Filing Instructions in
the Domestic Mail Manual.
Evidence
of Value
Submit evidence - such as a sales receipt or
invoice - showing the value of the article when it was
mailed. For a detailed list of acceptable evidence check
the General
Filing Instructions in
the Domestic Mail Manual.
For Internet
transactions conducted through a Web-based payment
network, provide a computer printout of the online
transaction identifying the purchaser and seller, price
paid, date of transaction, description of item
purchased, and assurance that the transaction status is
completed. The printout must clearly identify the
Web-based payment network provider through which the
Internet transaction was conducted.
Depending
on the type of claim you'll need to provide...
Proof
of Damage or Partial Loss of Contents for unnumbered
insured, numbered insured, and all items insured online.
If the article was damaged - or if some or all of the
contents were missing - take the article, box, wrapper,
and all packing materials to your local Post Office
immediately with the required documentation.
-or-
Proof
of Complete Loss
- For
unnumbered insured items and items insured online
for $50 or less:
- If the
article was never delivered a written and signed
document from the addressee (such as a letter)
dated at least 21 days from the date of mailing
(15 days for Registered Mail), that states the
addressee did not receive the article. The
statement, or a copy of it, must be attached to
the claim.
- For
numbered insured, Registered Mail, COD, Express
Mail, or items insured online for more than $50:
- Proof
of loss is not required
|
